Prepayment Discount
Available Discount Tiers
Billing Frequency | Prepayment Period | Discount |
Quarterly | 3 months | 5% off |
Semiannually | 6 months | 10% off |
Annually | 12 months | 15% off |
How It Works
When you opt into a prepayment plan, you pay for your selected period upfront based on your current account usage. This includes:
Your current number of active clients
Any additional team seats beyond your plan's included amount
Once your prepayment is processed, the full amount is applied to your account as a credit balance. Each month when your billing cycle closes, that month's charges are automatically deducted from your credit balance.
You will continue to receive a monthly invoice so you can track your usage and charges.
What the Discount Applies To
Your prepayment discount applies to:
Your initial prepayment amount
Any additional clients or team seats added during the prepayment period
This means you receive the discounted rate on all charges while enrolled in a prepayment plan, including overages.
Adding Clients or Team Seats
If you add clients or team seats beyond what was included in your prepayment, those additions will be:
Charged at your discounted rate (5%, 10%, or 15% off depending on your plan)
Deducted from your existing credit balance
Important: If your usage increases significantly, your credit balance may be depleted before your prepayment period ends. In this case, any remaining balance owed will be due at the end of that month's billing cycle.
Example: Adding Clients on a Semiannual Plan
You prepay for 6 months at the 10% discount based on 10 active clients. In month 3, you add 5 new clients. The additional charges for those 5 clients (at the 10% discounted rate) will be deducted from your credit balance. If this causes your balance to run out before the 6 months are up, you'll be invoiced for the remaining amount at the end of that billing cycle.
Removing Clients or Team Seats
If you remove clients or team seats during your prepayment period:
Your prepaid amount remains the same—no refunds or adjustments will be issued
Your monthly charges will decrease, which may cause your credit balance to last longer than your original prepayment period
Any remaining credit will continue to be applied to future invoices until depleted
Example: Removing Clients on an Annual Plan
You prepay for 12 months at the 15% discount based on 20 active clients. In month 4, you remove 8 clients. Your prepaid amount does not change, but since your monthly charges are now lower, your credit balance may extend beyond the original 12-month period. The remaining credit will continue to apply to future invoices.
Cancellation Policy
If you cancel your Hiro Analytics subscription while enrolled in a prepayment plan, you may be eligible for a prorated refund. However, since the discount was provided in exchange for your commitment to the full prepayment period, the discount will be removed from any months already used.
How cancellation refunds are calculated:
We calculate the total value of months you used at the full, non-discounted rate
Your refund equals your original prepayment amount minus the full-price value of the months used
Any overage charges incurred during your usage are also calculated at the full, non-discounted rate
Please note: Because the discount is removed upon early cancellation, you will effectively pay full price for the months you used. The prepayment discount is only fully realized if you remain subscribed for the entire prepayment period.
Example: Cancellation on an Annual Plan
You're on the Agency plan at $499/month and prepay for 12 months at the 15% discount. Your discounted rate is $424.15/month, so you paid $5,089.80 upfront.
In month 5, you decide to cancel.
Months used: 5
Value at full price: 5 × $499 = $2,495
Your refund: $5,089.80 − $2,495 = $2,594.80
Example: Cancellation with Overages
You're on the Agency plan at $499/month and prepay for 6 months at the 10% discount. Your discounted rate is $449.10/month, so you paid $2,694.60 upfront.
In month 2, you added 3 clients beyond your included 10, which added $54/month in overage charges (3 × $20 = $60, discounted 10% to $54). In month 4, you decide to cancel.
Base months used at full price: 4 × $499 = $1,996
Overage charges at full price: 3 clients × $20 × 2 months = $120
Total full-price usage: $1,996 + $120 = $2,116
Your refund: $2,694.60 − $2,116 = $578.60
At the End of Your Prepayment Period
When your credit balance is fully used:
You will return to standard monthly billing at regular rates
You may choose to enroll in another prepayment plan at that time to continue receiving a discount
We'll notify you when your credit balance is running low so you can decide whether to prepay for another period.
Switching Between Plans
If you'd like to switch to a different prepayment tier (for example, moving from quarterly to annual):
Your current credit balance will continue to be used until depleted
Once depleted, you can enroll in a new prepayment plan at your preferred tier
You cannot upgrade or downgrade mid-period—changes take effect after your current balance is used
Eligibility
Prepayment discounts are available to only Hiro Analytics Agency plans. To enroll, contact our support team and we'll calculate your prepayment amount based on your current usage and selected billing frequency.
Questions?
If you have any questions about prepayment options or need help calculating your prepayment amount, reach out to our team—we're happy to help.