Skip to main content

How to Connect Postscript in Hiro

You can integrate your Postscript revenue data into Hiro to see SMS-attributed revenue alongside your other channels. Here’s a step-by-step guide to get set up.

Updated over 5 months ago

Things to Know Before You Start

  • Revenue Data Only: This integration only brings in revenue data from Postscript, not engagement metrics (e.g., clicks, recipients, conversions).

  • Manual CSV Upload: Postscript provides a rolling 90-day revenue report, so you’ll need to download and upload a CSV each time you want to update the data.

  • Attribution Model: You can choose to include or exclude view-only attributions (orders attributed to someone who saw an SMS but didn’t click).

Step 1: Download Your Revenue Report from Postscript

  1. In Postscript, go to Reports → Revenue Report → Last 90 Days.

  2. Download the CSV file to your computer.

Step 2: Upload the CSV in Hiro

  1. In Hiro, go to Account → Client Settings → Connect Postscript SMS.

  2. Upload the CSV file you just downloaded.

  3. (Optional) Exclude View-Only Attributions if you only want to count revenue from SMS clicks, not views.

When you upload, you’ll see a message that the data is importing. You’ll also receive an email once the import is complete.

Step 3: Understand the Revenue Summary

After import, you’ll see a revenue comparison table:

  • Platform Revenue: Shows Postscript’s raw revenue vs. Klaviyo (or other platforms).

  • Last-Touch Revenue: Applies Hiro’s last-touch model so credit goes to the final channel before purchase (e.g., SMS vs. email).

  • Double Attribution Removal: Ensures orders aren’t double-counted across platforms.

Example:

  • If someone received an SMS, then clicked an email, the revenue goes to email.

  • If someone received an SMS and ordered right after, the revenue stays with SMS.

Step 4: Where the Data Appears

Once imported, SMS revenue will appear through out the platform and can be pulled into any report pages.

Note: Engagement metrics (clicks, recipients) will show as zero since this integration only tracks revenue.

Best Practices

  • Monthly Updates: Re-upload the CSV each month before reporting to keep data current.

  • Rolling 90 Days: Your first upload brings in the last 90 days; each new upload adds the next period’s data.

  • Attribution Settings: Decide if you want to count view-only attributions before uploading.

FAQ

Q: Will SMS clicks and recipient data be added in the future?
A: Currently, this integration is revenue-only, but engagement data may be added in later updates.

Q: Can I automate this?
A: Not yet. Postscript only offers manual CSV export for this type of data at the moment.

Did this answer your question?