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Connecting an Attentive Client to Hiro

Hiro supports integrating with Attentive for clients using Attentive for SMS only, or those using Attentive for both Email & SMS.

Updated over 2 weeks ago

  1. Reach out to [email protected] or send a message to your Attentive agency account manager and ask them to set up an SFTP feed for the client you'd like to connect.
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    Below is the information to send in your request:
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    1a. For clients using Attentive for SMS and Klaviyo for Email:
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    Hello,

    I would like to have an SFTP feed set up for {CLIENT} to integrate with Hiro Analytics.

    Feeds to Include: General Events, Conversions

    General Events Feed

    Event Types to Include: 
    - SUBSCRIPTION_OPT_IN_COMPLETED, SUBSCRIPTION_OPTED_OUT, IMPRESSION, CLICK, MESSAGE_RECEIPT, MESSAGE_LINK_CLICK, CLOSE, USER_PROPERTY_SET, PRODUCT_VIEW, ADD_TO_CART, PURCHASE, SUBSCRIBER_TAG, SUBSCRIPTION_OPT_IN_STARTED, SUBSCRIPTION_ALREADY_SUBSCRIBED

    Fields to Include: All Available

    Conversions Feed

    Event Types to Include:
    • PHONE, EMAIL, EXTERNAL_ID, CLIENT_ID, AMOUNT, UUID, TIMESTAMP, MESSAGE_ID, MESSAGE_NAME, MESSAGE_TEXT, MESSAGE_TYPE, MESSAGE_SUBTYPE, ORDER_ID, PRODUCT_SKUS, COUPON, QUANTITY

    Fields to Include: All Available


    Please backfill historical data from January 1st, 2023 onwards or the client’s start date with Attentive if they started with Attentive after January 1st, 2023. 

    We would prefer daily CSVs for the historical data.

    Thank you,


    1b. For clients using Attentive for BOTH Email and SMS:
    ​

    Hello,

    I would like to have an SFTP feed set up for {CLIENT} to integrate with Hiro Analytics.

    Feeds to Include: General Events, Conversions

    General Events Feed

    Event Types to Include: 
    - SUBSCRIPTION_OPT_IN_COMPLETED, SUBSCRIPTION_OPTED_OUT, IMPRESSION, CLICK, MESSAGE_RECEIPT, MESSAGE_LINK_CLICK, CLOSE, USER_PROPERTY_SET, PRODUCT_VIEW, ADD_TO_CART, PURCHASE, SUBSCRIBER_TAG, SUBSCRIPTION_OPT_IN_STARTED, SUBSCRIPTION_ALREADY_SUBSCRIBED, EMAIL_DELIVERY_EVENTS, EMAIL_MESSAGE_OPENED, EMAIL_SPAM_REPORTED, SUBSCRIPTION_SUPPRESSED, SUBSCRIPTION_UNSUPPRESSED

    Fields to Include: All Available

    Conversions Feed

    Event Types to Include:
    • PHONE, EMAIL, EXTERNAL_ID, CLIENT_ID, AMOUNT, UUID, TIMESTAMP, MESSAGE_ID, MESSAGE_NAME, MESSAGE_TEXT, MESSAGE_TYPE, MESSAGE_SUBTYPE, ORDER_ID, PRODUCT_SKUS, COUPON, QUANTITY

    Fields to Include: All Available


    Please backfill historical data from January 1st, 2023 onwards or the client’s start date with Attentive if they started with Attentive after January 1st, 2023. 

    We would prefer daily CSVs for the historical data.

    Thank you,


    ​

  2. Attentive will send over an email the SFTP username and temporary password for each client:
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  3. [IMPORTANT] Log in to the client’s Attentive account and visit this page to reset the temporary password to a permanent password.
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  4. Once you set the permanent password. Add your SFTP credentials to the Client Settings page here.
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    ​4a. Note that the username will be the username from Attentive's confirmation email, not your Attentive account username.
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    ​4b. The password will be the password you reset in Attentive from Step 4.

    Once you've successfully submitted your Attentive credentials into Hiro, data moving forward will start to populate into your Hiro account the next day.
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    For historical data to be backfilled, it typically takes 1-3 days for the Attentive feed to be fully populated. Once that is completed, Hiro will pull in the historical data. If you do not see historical data populated after 3 days, please reach out over Slack and we can help get your data backfilled.

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