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How to Set Up Billing in Hiro

Here’s how to select a plan, manage your subscription, and add team or client seats.

Updated over 4 months ago

How do I set up billing?

  1. Go to your Account Page (via the account dropdown)

  2. Under the Plan section, select a plan that fits your needs


What are the available plans?

Plan

Price

Includes

Brand Plan

$99/month

1 Klaviyo account, 1 user seat

Freelancer Plan

$249/month

2–4 Klaviyo accounts, 1 user seat

Agency Plan

$249/month

5–50 Klaviyo accounts, 2 user seats + ability to add more

Additional seats (for clients or team members) can be added at $10 per seat per month.


What happens after I select a plan?

  • You may briefly be redirected back to the account page

  • Refresh your page if needed — you’ll see your new plan marked as Active

  • You can now manage your subscription directly from the Account page:

    • View or download invoices

    • Update your payment method

    • Cancel or modify your plan


How do I add additional seats?

After you’ve subscribed to a base plan:

  1. Click Add Seats

  2. You'll be redirected to Stripe

  3. Choose the number of seats you want to add (e.g., 5 seats = $50/month extra)

  4. Subscribe to complete your seat plan setup

Once subscribed:

  • You’ll see a separate subscription line for your seat plan

  • You can manage and update seat quantities anytime by clicking Manage Subscription


How do I activate the new seats?

Once you’ve added seats:

  1. Message us in Slack with the following:

    • The emails of the users you want to invite

    • Permissions for each user (client seat or team seat)

    • If it's a client seat, specify which client(s) they should access

    • If it's a team seat, specify if they should have access to all clients or just specific ones

We’ll handle the invitations and permissions setup for you.


Quick Summary:

Action

How to do it

Set up billing

Select a plan on your Account page

Manage subscription

Click "Manage Subscription"

Add seats

Add via Stripe, then notify us via Slack

Invite new users

Send emails and permissions via Slack


Need help picking a plan or managing seats? Reach out to us anytime!

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