What are the two types of client access?
Access Type | What They See |
Dashboard Only | A single-page custom dashboard (branded with your logo) with no navigation or other views |
Full Access | Full access to almost all Hiro features — campaigns, flows, lists, cohorts, reporting — for only their account (no agency-wide data) |
What does "Dashboard Only" access look like?
A clean, single-page view
Customized with your agency’s branding (logo + color scheme)
No navigation menus or access to other areas of Hiro
Great for clients who just need high-level visibility without complexity
Tip: You can preview the dashboard exactly as clients will see it by checking the “Preview as Client” box on the Custom Dashboard page.
What does "Full Access" look like?
Clients get access to:
Campaign Deep Dives
Flow Deep Dives
List Growth and Cohorts
Order and Revenue Reporting
Custom Dashboards (view-only, not editable)
Clients can only see their own account’s data
Agency View and account switching are disabled for clients
How do I add a client seat?
Each client login requires a seat subscription:
Go to Account → Manage Users/Billing
If you haven’t already, add a Seat Plan ($10 per seat/month)
Choose the quantity (e.g., 2 seats = $20/month)
Confirm the subscription through Stripe
Invite Clients and choose access
Note:
One seat = one client login
Need help with bulk uploads, dashboard branding, or anything else? Message us in Slack anytime.