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How to Onboard a Yotpo Email & SMS Client in Hiro

Hiro now supports clients using Yotpo for email and SMS! While similar to connecting a Klaviyo account, there are a few key differences.

Updated over 4 months ago

How do I connect a Yotpo client in Hiro?

  1. Go to the Account page in Hiro

  2. Click Connect a Client

  3. Enter the client name and select Yotpo as the email provider

  4. In another tab, log into the client’s Yotpo account

  5. Click Connect Yotpo in Hiro

  6. Accept the integration prompt in Yotpo

  7. You’ll be redirected back to Hiro and see the client marked as “Onboarding”

Once the data is backfilled (usually within 24 hours), reporting will be available.

What Yotpo data is available in Hiro?

Most views are supported, including:

  • Campaign and flow performance breakdowns

  • Revenue attributed to email and SMS

  • Custom dashboard views

  • Board generator slides (except list growth)

  • Agency view summaries

What’s different with Yotpo compared to Klaviyo?

There are a few limitations due to API constraints:

  • No attributed % of total store revenue

Yotpo does not provide order-level data, so we cannot calculate attributed revenue as a percentage of total store revenue.

  • No list growth reporting

Yotpo’s API does not provide subscriber growth data, so you won’t see email/SMS subscriber charts or list growth metrics.

  • No product-level reporting for campaigns

You won’t see which products were purchased from individual campaigns.

  • No campaign creative previews

Unlike Klaviyo, campaign emails cannot be previewed directly in Hiro.

  • No message-level metrics for flows

While flow-level metrics are available, Hiro cannot display message-by-message performance within a Yotpo flow.

What should I know about the Agency View for Yotpo clients?

In the Agency View, Yotpo clients will appear alongside others. However:

  • Percent attributed will not be available

  • Email/SMS subscriber counts will be unavailable

Everything else — including campaign and flow performance — will work as expected.

What about the Custom Dashboard and Board Generator?

  • The Custom Dashboard is fully supported

  • The Board Generator includes all slides except for list growth, since that data is not available

What’s next for the Yotpo integration?

This is the V1 release. As Yotpo expands its API offerings, we’ll roll out additional features — such as:

  • Product-level attribution

  • Message-level metrics

  • List growth reporting (if made available)

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